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SHEDDING SUCCESS STORY
Challenge:
Philadelphia VA Medical Center was challenged with communication issues. Like many organizations in today's information overloaded environment, miscommunication was causing moral, productivity and customer service issues.
Strategy:
Kathy partnered with the information technology division and within a few months of training and coaching sessions, communication significantly improved. Each staff set their own personal communication goal and co-workers began to help keep each other accountable. The VP reinforced effective communication at staff meeting and daily interactions. Learning when to use the right communication tool at the right time was critical for success.
Results:
Staff ratings (10 point scale 1-low, 10 - high) of knowledge & communication skills soared from 4.8 to 7.8. The culture of communicating effectively rose from 5.4 to 6.9. And the desire to communicate more effectively improved from 7.2 to 8.0.

SHEDDING SUCCESS STORY
Challenge:
A vicious “Oh No!” JCAHO cycle in hospitals. Every three years right before JCAHO arrived, staff become stressed out and patient care suffers. Why can’t employees get excited that JCAHO was coming?
Strategy:
Kathy met with the CEO of Memorial Healthcare System and suggested a “Back to the Future” theme for the performance improvement presentation. The time machine would show where we had been, where we were and where we were going with performance improvement. Kathy suggested he dress up like the crazy professor and greet the surveyors at the door. The conservative CEO agreed to go along with the crazy idea on one condition: Get employees excited about JCAHO.
We gathered 20 staff from front line employees to the executive office. Instead of a boring board room presentation, the performance improvement presentation was given in a huge community room. We covered all the tables in aluminum foil and rented smoke machines and a strobe light . Everyone dressed up and became involved: RN’s, respiratory therapist, patients, even cardiac surgeons. 4000 employees were excited; they couldn’t wait for the surveyors to come.
Results:
After the presentation, the surveyors gave a standing ovation and declared, “Survey over one day early!” Memorial received 100% on our performance improvement presentation, became one of the top 100 hospitals in the country, number one in customer satisfaction across the national system, and exceeded budgetary goal of $5,000,000!

SHEDDING SUCCESS STORY
Challenge:
In preparation for a strategic planning board retreat, Kathy asked the president, “What goal could you envision for your organization in two years?” The president perked up and said, “I want to be at the national convention in Orlando and want to be given the highest award from the national president. “Excellent,” Kathy exclaimed, “then let’s celebrate it ...ADVANCE!”
Strategy:
We began the retreat with a Strategic Shedding Celebration. We catupulted the board members two years into the future and we celebrated the achievement in ADVANCE. We welcomed everyone out to a veranda at an exclusive golf resort in Georgia. We had music, balloons, and sparkling grape juice in champagne glasses. After a few minutes we had everyone freeze. The next step was to imagine news reporters and TV stations that were outside the doors, wanting to know “how did they do it”. The preparation for the media interviews would become the foundation for their strategic plan.
Results:
Two years later in Orlando at the convention of the National Speakers Association, they did it! In front of 2000 people, the national president got up and announced the winner … The Georgia Speakers Association!

Staff

Shed for Success™ Traction Program

This is a highly customized solution for leaders and staff from corporate, education and the healthcare industry. Based on your needs, a prescriptive program is designed and delivered specifically around your outcomes.

Four focused tracks provide the traction to embed long lasting change readiness into every fiber of the organization’s DNA.
• Employee Track (all employees)
• Leadership Track (supervisors, managers and executives)
• SHED Champion Track (formal and informal leaders who will be responsible for keeping the SHED program alive.
• Trainer Certification Track (educators, trainers or leaders who are certified to train the employee and leadership courses and equipped to assist business leaders in the development of building stronger work teams and engagement programs to support organizational change initiatives.

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      "The Shed for Success™ training program was dynamic and relevant. I have never seen our employees more energized and engaged in their interactions with our customers."

      — Jeffrey Vollum, Deputy Director, Philadelphia VA Medical Center

       
      Employee Training: Shed for Success™

      In addition to the virtual training objectives which is pre-work, this course includes:
      • Awareness of how each person currently deals with organizational change
      • Understand the strengths and challenges of each SHED Style
      • Apply 16 communication change strategies for adapting your SHED style and become 75% more effective
      • Recognize primary and secondary SHED Styles and how to help others from getting unstuck
      • Value each person’s style and the strength they bring to the team
      • Manage SHED styles under stress - any strength over developed can become your weakness
      • Harness the power of celebration in accelerating professional and organizational goals
      • Distinguish the difference in real and imagined fears
      • Develop an action plan of how to address fear and move forward
      • Learn the 3 R’s of shedding to stay positive, juggle multiple priorities and do more with less
      • Identify the 3 areas where people become over attached and can’t SHED
      • Learn how to embrace change quickly by reframing any challenging situation
      • Implement 5 key ways to eliminate negativity and create a positive work environment
      • Practice 40 ways to recharge at work in less than 5 minutes (energy management)
      • Identify 25 things you can control right now (control management)
      • Utilize being in the present to avoid accidents, build stronger teams and enhance customer service
      • Learn 5 key filters questions to help you decide if it is time to SHED
      • Understand the benefits of changing (shedding) vs. the consequences of not changing (shedding)
      • Practice the 3 tips for helping people become comfortable with uncertainty


      "Kathy’s Shed or You’re Dead philosophy permeated our minds so much that we instituted an awards program called 'Shed for Success' which recognizes individuals or team members who excel."

      — Ken Barber, Training Manager, Shell Oil

       
      SHED Champion Training: SHED for Success

      In addition to the regular Employee course, this program includes: 

    • • How to manage up 

    • • Incorporate the characteristics of a SHED Champion into daily work life 

    • • Overall wrap up, planning and discussing the Traction program and specific action items 

    • One year SHED for Success Traction Program 

    • • Monthly virtual coaching sessions with the champions for extra planning, preparing, prepping, sharing best practices, tips and tricks, and more. 

    • • Extra reinforcement in using the 12 month SHED AHEAD Program Guide to build traction and accountability with your team Shed

    • Champion/Ambassador of Verizon Wireless Speaks Out! 

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Communication

Who Killed Communication? Solving the Mystery of Miscommunication

Experience this highly interactive engaging murder mystery that takes a closer look at what kills communication within organizations. This session will help you identify the 9 characteristics of an outstanding communicator, understanding the barriers that prevent good communication and acquire 31 strategies for keeping communication alive! Develop an action plan on improving your own workplace communication. By the end of the session, with everyone’s help the murder mystery is solved. Miss Communication (miscommunication) always kills communication!

"If you are looking for results, Kathy Dempsey can get you there. What impresses me most is her ability to help people stop, think, focus, and make better decisions, all in a fun and lighthearted way!"

— Clark Taylor, CEO, Memorial Health Care System

Kathy Dempsey Keynotes

  • • Answer the 3 key questions every leaders needs to ask before the implement any organizational change.

  • • Understanding my role(s) in the change process.

  • • Learning how to preparing myself and others for change.

  • • Identify how to appropriately express concerns or issues that you have with the change?

  • • Learn how to communicate change when you’re not 100% for it.

  • • Learn how to manage change when you are personally dealing with your own losses?

  • • Avoid common pitfalls of using the wrong communication tool at the wrong time.

  • • Embrace how to lead in times of crisis and rapid change while being sensitive to the human loss.

  • • Apply the 7 step Shed for Success™ model to effectively communicate change.

  • • Avoid the top 5 reasons why communication fails.

  • • Learn how to communicate and manage change (from a far) virtually.

  • • Implement 10 ways to earn buy-in and support from top executives.

  • • Apply the top 21 Shed for Success™ communication strategies that deliver results.

  • • Create a personal action plan for how you and your organization will SHED for Success™!

     

    "Kathy’s ability to get everyone in the company, factory labor through management to 'shed their skin' and better themselves both personally and professionally is impressive."

    — Robert J Aaron, Executive VP, Powersource

    "Kathy’s energy and style is contagious! She connected with the audience, conveyed messages using humor and vivid storytelling, and encouraged everyone to learn and grow in a way I have never seen before!"

    — Marie C Ireland, Specialist, Virginia Department of Education

     

    Kathy Dempsey KeynotesThe Survival Guide gives attendees practical tools for immediate implementation.

     
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Employee Engagement Celebration in Advance

Allergen Celebrating in Advance of being voted #1 Best Place to Work!

 

Employee Engagement

Shed for Success delivers employee engagement results.

According to Gallup, only 29% of the workforce define themselves as engaged. 

 

Employee Engagement at EventParticipants create their personal accountability traction plan during the session. 

 

 

Norton Tickets

Here is what Norton Healthcare System did to prepare for their SHED kickoff. They had tickets for all employees.

 

Shed Ambassadors

Shed Ambassadors of Verizon Wireless embrace their roles to lead the charge on change at Verizon!